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Talent Management

Job Description

Appex Networks is a leading Provider of WAN Optimization and Fully Managed SDWAN services with a global team of 300+ professionals. Appex uniquely combines Edge-based and Backbone-based managed SD-WAN services with End-to-end Security technology built on a global network of 600+ POPs with an Asset-light Strategy to offer Fast, Reliable, Secure, Flexible and Simple solutions to achieve the best customer experience and benefits.

Together with being recognized by Gartner’s “Asia/Pacific Context: Magic Quadrant for WAN Edge Infrastructure” (March 2021) and IDC China’s “No.1 Market Share as SD-WAN Service Provider” (Year 2021 & 2022 H1), our clients include 1200+ global enterprises, including several from the esteemed Fortune 500. We have strong partnerships with companies that include Microsoft Azure, AWS, Alibaba Cloud, Huawei Cloud and global Tier 1 Telcos, as both partners and our global network vendors. We are actively seeking top talent to join our growing team and global business.

Technical Service Manager
Base in Kuala Lumpur, Malaysia

Responsibilities:

  • Provide support on SD-WAN product debugging and troubleshooting;
  • Complete SD-WAN project delivery, handle urgent business requests and issues from customers;
  • Prepare and maintain technical documentation and reports as required by the project;
  • To lead a strong team for customer services in Kuala Lumpur.

Requirements:

  • Solid experience in network device debugging project with indepth knowledge of TCP/IP protocol and routing switch;
  • Good command of both spoken Chinese and English;
  • Occasional business trip to Southeast Asian countries such as China, Japan, Korea, etc;
  • 2-3 years of experience in project management and team leading.
Technical Support Engineer
Base in Kuala Lumpur, Malaysia

Responsibilities:

  • Provide support on SD-WAN product debugging and troubleshooting;
  • Complete SD-WAN project delivery, handle urgent business requests and issues from customers;
  • Prepare and maintain technical documentation and reports as required by the project.

Requirements:

  • Solid experience in network device debugging project with indepth knowledge of TCP/IP protocol and routing switch;
  • Good command of both spoken Chinese and English;
  • Occasional business trip to Southeast Asian countries such as China, Japan, Korea, etc.

You’re a critical thinker with knowledge of methods, techniques, and evaluation criteria for obtaining results as being a Customer Support Engineer in Appex, and to serve as the first point of contact to solve customers’ queries with technical assistance in person, by phone, email, or collaboration tools. Appex endorse a speak up culture and looks for a long-term partnership with our team players to grow together.

Appex Networks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws.

Send your CV to：hr@appexnetworks.com